One of the largest UK automotive branch distribution networks was underperforming and needed to be transformed quickly.
They required a solution that would increase performance to better serve their more than 30,000 customers through 200 branches across the UK.
There were significant challenges involved due to the customer’s geographically diverse network of relatively small locations, as well as a natural resistance to change from both branch employees and their line management.
The Solution
Unipart’s solution was to implement The Unipart Way, a philosophy of working underpinned by a set of tools and techniques that unlock potential to deliver operational excellence and outstanding customer service.
Unipart designed a cost-effective methodology to ensure employee buy-in and demonstrate that The Unipart Way improved customer satisfaction, profitability, and helped employees develop.
The client’s employees were given the opportunity to see The Unipart Way in action at Unipart’s own sites. This successfully overcame ingrained resistance, replacing it with an enthusiastic and immediate desire to engage with the programme.
Unipart’s experts then developed a sustainment solution to provide real-time coaching and drive faster progress through reviewing performance against the Critical Stop Points.
15%
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Description goes here, a description about the statistic goes here.
The Impact
More time was created for branch management to develop new customers, and the capacity within the network to serve these additional customers at no extra cost was improved.
The Impact
More time was created for branch management to develop new customers, and the capacity within the network to serve these additional customers at no extra cost was improved.
The significant and tangible results included:
15%
Uplift in performance.
100%
Increase in network participation in problem solving, generating £1M of cost savings
10%
Sales growth across the network on a benchmark comparative basis.
110%
Improvement in on-time deliveries.
10%
Improvement in speed of answering calls.
A quote from the client goes here, a descriptive quote about the project goes here.
A quote from the client goes here, a descriptive quote about the project goes here.
